Survey

1. Do you talk to customer service chatbots?

A. Yes, if it's the only option

B. No, I wait for a human

C. I find them helpful

2. How often do you try a new brand of a common household item?

A. Often

B. Occasionally

C. Rarely

D. Never

3. What device do you use most for online shopping?

A. Smartphone

B. Laptop/Desktop

C. Tablet

4. What makes a shopping website easy to use?

A. Clear navigation

B. Good search function

C. Fast loading

D. Simple checkout

5. How much time do you spend on social media daily?

A. Less than 1 hour

B. 1-2 hours

C. 3-4 hours

D. More than 4 hours

6. What is your experience with click-and-collect (buy online, pick up in-store)?

A. Excellent, I use it often

B. It's okay

C. I've had problems

D. I haven't tried it

7. Do you compare prices across different websites before buying?

A. Always

B. Often

C. Sometimes

D. Never

8. How important are customer reviews to your purchasing decisions?

A. Very important

B. Somewhat important

C. Not important

9. How do you prefer to pay for online purchases?

A. Credit Card

B. Debit Card

C. PayPal/Venmo

D. Buy Now, Pay Later

10. How do you feel about self-checkout machines?

A. I prefer them

B. I use them if lines are short

C. I prefer a cashier