Survey

1. What is your experience with click-and-collect (buy online, pick up in-store)?

A. Excellent, I use it often

B. It's okay

C. I've had problems

D. I haven't tried it

2. Have you ever bought something after seeing it on social media?

A. Yes, many times

B. Yes, a few times

C. No

3. What makes you loyal to a particular store or brand?

A. Rewards Program

B. Customer Service

C. Product Quality

D. Consistent Experience

4. Do you listen to music or podcasts while shopping online?

A. Yes, usually

B. Sometimes

C. No

5. Have you made any online purchases this week?

A. Yes

B. No

6. How do you handle unwanted marketing emails?

A. Unsubscribe immediately

B. Delete them

C. Occasionally read them

7. How do you manage your loyalty program memberships?

A. Actively use many

B. Use a few key ones

C. Don't pay attention to them

8. Do you track your package delivery status eagerly?

A. Yes, constantly

B. Yes, once or twice

C. No

9. What is your ideal delivery time?

A. Same-day

B. 1-2 days

C. 3-5 days

D. A week is fine

10. What device do you use most for online shopping?

A. Smartphone

B. Laptop/Desktop

C. Tablet